Refund policy

Refund Policy

Last Updated: October 27, 2026

Waifu Bean wants to make things right when an order does not arrive as expected. This Refund Policy explains our all-sales-final rule and how we replace items that arrive damaged, defective, incorrect, or missing.

1. All Sales Final / No Returns
All sales are final. Waifu Bean does not accept returns of any product, including opened or unopened coffee products and merchandise.

This does not prevent Waifu Bean from replacing an item that arrives damaged, defective, incorrect, or missing, as described below.

2. Replacement Only
If something is wrong with your order when it arrives, Waifu Bean will make it right with a replacement.

Because we do not accept returns, please do not mail any product back to us, the roaster, or a fulfillment provider unless Waifu Bean Support specifically asks you to.

3. Damaged on Arrival
If any item (coffee or merchandise) arrives damaged, contact Waifu Bean Support at support@waifubean.com within 72 hours of delivery.

Please provide your order number and photographs of the damaged item and, when possible, the shipping packaging.

Please keep the damaged product and packaging while the issue is being reviewed.

For damaged items, Waifu Bean will provide a replacement. You will not need to return the damaged item.

Damage attributable to fulfillment or shipping may be handled by Waifu Bean with the applicable vendor separately; customers should continue to work through Waifu Bean Support.

4. Incorrect, Missing, or Defective Products
If you receive the wrong product, wrong quantity, a missing item, or a product with a qualifying defect, contact Waifu Bean Support as soon as possible.

Please provide your order number and any information or photographs reasonably needed to review the issue.

Qualifying fulfillment problems are resolved with a replacement.

5. Quality or Product Issues
If you believe there is a material product or fulfillment problem that is not specifically described above, contact Waifu Bean Support so we can review the situation.

Waifu Bean may request reasonable information or photographs to understand the issue and determine an appropriate resolution.

6. Order Cancellations
Customers may request an order cancellation through Waifu Bean Support before the order is pulled for fulfillment.

Requests should be submitted before approximately 9:00 AM on the next business day, consistent with the Shipping Policy.

Once an order has been pulled for fulfillment, packed, or transferred for shipment, cancellation may no longer be possible.

If an eligible cancellation is approved after payment, the applicable refund will be issued to the original payment method.

7. Customer-Caused Issues
Customers are responsible for providing accurate shipping and order information.

If an incorrect customer-provided shipping address results in a returned shipment or requires a replacement/reshipment, the customer may be responsible for the applicable reshipping or replacement cost.

Customer-caused issues are reviewed individually.

8. Lost or Delivered-but-Not-Received Orders
If a shipment appears lost, contact the shipping carrier and Waifu Bean Support. A shipment may be treated as potentially lost approximately one week after its expected delivery date.

For carrier-related non-delivery issues, customers are expected to work with the carrier first.

If tracking shows a package as delivered but the customer cannot locate it, the customer should first check the delivery location and contact the carrier to initiate a missing-package inquiry, then contact Waifu Bean Support if the issue remains unresolved.

Waifu Bean will review lost and delivered-but-not-received situations individually. Package-theft and final delivered-but-not-received procedures remain subject to review and may depend on the circumstances.

9. Refunds
When Waifu Bean approves a refund (for example, an approved order cancellation), the refund will generally be issued to the original payment method used for the purchase.

The time required for a refund to appear in an account may depend on the payment processor or financial institution.

Damaged, incorrect, missing, defective, or lost orders are not refunded. Waifu Bean will make the order right through replacement.

10. Subscriptions and Preorders
Subscription cancellations and pre-order cancellations are handled under the Purchase Options & Cancellation Policy.

Once a subscription order or pre-order has been processed, fulfilled, prepared for shipment, or transferred to a fulfillment or shipping partner, cancellation or refund may no longer be possible except as otherwise provided under this policy or applicable law.

Problems with an already fulfilled subscription or pre-order are handled under this Refund Policy and the Shipping Policy.

11. Contact
Questions about replacements, refunds, or order issues can be directed to:

Waifu Bean Coffee Co. LLC d/b/a Waifu Bean
support@waifubean.com
Washington, United States