At Waifu Bean Coffee Co., we want customers to be happy with their orders. Because many of our products are consumable food products, returns and refunds are handled differently from traditional retail merchandise.

Refund and replacement requests are reviewed on a case-by-case basis.

Coffee and Consumable Products

For health, safety, and quality-control reasons, opened coffee and other opened consumable products generally cannot be returned.

A refund, replacement, or store credit may be considered when:

• You received the wrong product
• Your product arrived damaged
• Your package arrived with a significant manufacturing or packaging defect
• Part of your order is missing
• Your order was lost during shipment
• Another significant issue occurred with fulfillment

Simply disliking the flavor, roast profile, grind, or other personal preference does not automatically qualify an order for a refund.

Reporting an Order Problem

Please contact us within 7 days of delivery if there is an issue with your order.

Email: support@waifubean.com

Please include:

• Your name
• Order number
• Description of the problem
• Photographs of damaged, defective, or incorrect items when applicable

This helps us evaluate and resolve the issue as quickly as possible.

Damaged or Incorrect Orders

If we determine that your product was damaged, defective, missing, or incorrectly fulfilled, we may offer one or more of the following:

• Replacement product
• Partial refund
• Full refund
• Store credit

The appropriate resolution will depend on the circumstances.

Unopened Merchandise

Non-consumable merchandise may be eligible for return when approved by Waifu Bean Coffee Co.

Contact us before mailing any return. Items returned without authorization may not be accepted.

Unless the return resulted from an error by Waifu Bean Coffee Co., customers may be responsible for return shipping costs.

We do not currently have a mail-in return address published. If a return is approved, our customer support team will provide shipping instructions directly — contact support@waifubean.com before sending anything back.

Do not send returns to a coffee roasting or fulfillment facility unless our customer support team specifically instructs you to do so.

Order Cancellations

Contact us as soon as possible if you need to cancel an order.

Orders that have already entered fulfillment or shipped may not be eligible for cancellation.

Refund Processing

Approved refunds are normally issued to the original payment method.

After a refund is issued, the amount of time required for the funds to appear depends on your bank, card issuer, or payment provider.

Original shipping charges may be non-refundable unless the refund results from an error by Waifu Bean Coffee Co. or we determine otherwise.

Final Sale Items

Certain limited-edition products, collaborations, clearance merchandise, personalized products, or other specifically marked items may be designated as final sale.

Any final-sale designation will be disclosed before purchase.

Contact Us

For return, replacement, or refund questions:

Waifu Bean Coffee Co.
Email: support@waifubean.com